Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product. The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)
Payment Method | Refund Option  | Refund Time  |
Debit/ Credit Card | Debit/ Credit Card | 14 Working Days |
HBL Direct Transfer | HBL Account | 8 Working Days |
EasypaisaWallet | Easypaisa Wallet | 10 Working Days |
JazzCash Mobile Account | Jazz cash Wallet | 7 Working Days |
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
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If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
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Please note that on the purchase above 7000 rupees you have to pay delivery charges in advanceÂ
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To return your product, you should mail your product to
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Contact us at alifdukan.pk@gmail.com for questions related to refunds and returns.